WARRANTY & RETURN POLICY

Return Process

1. Send return requirements to our customer service via email: support@sannce.com;

2. Keep the original state of the returned items in order not to affect secondary sales;

3. After your return requirements are approved, send the relevant products to the designated address

Returnable Items

1. The item you received is incorrect compared to the item you ordered;

2. The item you received is defective;

3. The item you received is DOA (Dead on Arrival);

4. Non-Satisfied Goods.

Note for Case of Return:

1. Clearance, sold in used condition, or end-of-line products can only be returned for repair. No refunds or replacements will be made;

2. We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us (support@sannce.com) immediately;

3. For Non-Satisfied Goods

If you receive your products and you are not completely satisfied, you may return the items to us. Returns will take approximately 5 working days to process once the goods have arrived. Items must be in their original packaging; all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

Refund Policy

1. If the product is faulty, you can send it back for a full refund within 45 days of receiving it. Return shipping fee is available;

2. If the product is completely broken, we could offer you a full refund or resend you a new one if you submit the problem within 45 days of receiving the product;

3. If the product is slightly damaged and you want to retain it, we would offer you a partial refund;

4. If you have emailed us for a refund, once we have approved it, your money will be refunded. The estimated time for the refund to appear in your account is based on the payment method you used; the expected processing times are shown below.

Payment Method	Refund Time Once Approved
PayPal Express Checkout	Within one business day

Money-back guarantee- 30-day returns

You may return any item in its original packaging, provided that the products are not damaged or abused when you are trying and testing it for your use. You may return the products for any reason within 30 days of delivery (Some conditions may apply to certain products). The customer is responsible for the return shipping fees. Please note that original shipping fees are not refundable.
For used items that are received more than 30 days, you may get a replacement or a partial refund within the warranty due to a quality problem. Please note that a replacement will be made upon receipt of the returned item; the customer may be charged return shipping fees according to the specific case.

Standard warranty-1 year

The standard warranty covers a period of one year from the documented date of purchase, including all components and accessories contained in the original packaging. 
After the warranty period has expired, warranty services will continue to be available for a fee. Please see below the standard for an extended warranty or additional cost for a defective product:

Exclusive warranty for another 1 year: 40% of original order amount.
Defective product beyond 1 year: 20% of original order amount for one-time warranty service.

Please contact our customer service through the website where you placed the order for further assistance.

SANNCE warranty is limited to guidelines provided by the Consumer Law in each local jurisdiction. Our goods come with guarantees that cannot be excluded under that Consumer Law. The specific warranty period is as follows:

Product Condition	Warranty Period
New Products	12 months from the date of purchase
Open Box	6 months from the date of purchase
Refurbished	3 months from the date of purchase

How to request a warranty?

If the item has an issue, please submit a ticket to our customer service: support@sannce.com

Please follow the warranty process, and we will update the customer within 24 hours and resolve it soon:

Describe the problem with the item in detail (what happened and when?), stating your order number and product code (SKU number)

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Tell us what steps you have already taken to solve the issue

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Offer us the item code indicated on the outer package

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Send us a clear picture or video of the defects in good lighting

 

Important Notice

We recommend using a standard tracked shipping service for all returns. If you believe a product is faulty or does not meet the consumer guarantees under the Australian Consumer Law, please contact SANNCE Customer Support before returning it and follow the return instructions provided.

Where SANNCE is responsible for the return costs of a faulty product under the Australian Consumer Law, SANNCE will cover or reimburse reasonable return postage or transportation costs.

If you choose, without prior approval from SANNCE, an expedited, premium, express, priority, guaranteed-delivery, or other higher-cost return service, we will generally reimburse only up to the reasonable cost of an equivalent standard tracked return service, unless otherwise required by applicable law. Any additional cost resulting from your choice of a higher-cost shipping service will be your responsibility to the extent permitted by law.

Please retain your tracking information, proof of shipment, and receipt for any return shipping costs you wish to claim. SANNCE is not responsible for returned packages lost in transit where no tracking information or proof of shipment is available, except where otherwise required by law.

Any applicable refund will be processed within 24 hours of receiving and inspecting the returned product.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.